FAQ
Frequently asked questions
Research use, testing, shipping, and policy — the questions we hear most.
Who can order from Nova Labs?
Our catalog is sold strictly for laboratory and in-vitro research use by qualified buyers. Products are not drugs, dietary supplements, or cosmetics, and are not evaluated for safety or efficacy in humans or animals.
How is purity verified?
Every batch is independently tested by a third-party lab using HPLC for purity and mass spectrometry for identity confirmation. Results are published against that lot's certificate of analysis.
Where do I find a certificate of analysis?
Visit the Certificates of Analysis page and search by lot/batch number — the batch code is printed on your vial's label and shown on the product page.
How fast do orders ship?
Orders placed before 2 PM ET on a business day ship within 24 hours. Domestic delivery typically takes 2–5 business days after that. Full details are on the Track Order page.
How are orders packaged?
Lyophilized vials ship in insulated, cold-chain-safe packaging with a batch-traceable label.
What payment methods do you accept?
Payment options are shown at checkout and may include card and other methods enabled on the store.
What's your return policy?
Unopened vials with an intact seal can be returned within 14 days of delivery. Contact Support to start a return.
How do I store what I receive?
Recommended storage conditions are listed on each product page and vial label — most lyophilized peptides are stored at -20°C until reconstitution.
Is there a community for researchers?
Yes — our Discord has early access to restocks and new compounds, batch C.O.A.s, and a network of other researchers.
I have a question that's not answered here.
Reach out through the Support page — we typically reply within one business day.
